Cancellation Policy
For 1:1 Horse Medicine Sessions.
Deposit and/or payment refundable if cancelled 2 weeks prior to event.
If cancelled under two weeks you receive a credit for a future session.
If cancelled the day of, you receive no credit.
For Workshops:
Deposits are required to hold spaces for upcoming retreats and workshops.
In the event that I, Michelle Peterson cancel the workshop,
you have the right to a full refund and/or to apply your credit to a future event.
If a workshop is cancelled due to weather, I will move the workshop to a future date and encourage participants to attend a future workshop as I have already incurred processing costs for this event-unless of course you cannot attend, you may receive a full refund.
If you are no longer able to attend your space that you paid for-for personal reasons on your end-, you can apply your credit to a future workshop, session, to another person, or retreat credit.
For retreats:
CANCELLATIONS
Covid cancellation policy: If you cancel due to covid 7-14 days within the retreat start date you receive a credit for what you have paid towards a future retreat. In the event I am able to fill your space (this cannot be guaranteed) I will refund what you have paid. Otherwise you can use the credit for what you paid for a future retreat.
For 1:1 Coaching Sessions:
If you cancel an appointment or session with less than 24 hours notice, you are responsible for payment of that session and/or the loss of the scheduled time. Of course I extend flexibility for emergency circumstances such as illness, Covid, family emergency, etc.
If I, Michelle Peterson, arrive at the session late, I will provide the agreed upon amount of time to the session. If I am on time and you, the client, call in late to the session, the session will end at the agreed upon and scheduled time regardless of when the session begins. This is to ensure that I can keep to a schedule for other clients.
Pre-paid month to month agreements and/or packages of hours are not eligible for refunds as long
as Michelle Peterson agrees to continue providing session services.
Your signature on the Agreement indicates full understanding and agreement with the information outlined above.
For 1:1 Horse Medicine Sessions.
Deposit and/or payment refundable if cancelled 2 weeks prior to event.
If cancelled under two weeks you receive a credit for a future session.
If cancelled the day of, you receive no credit.
For Workshops:
Deposits are required to hold spaces for upcoming retreats and workshops.
In the event that I, Michelle Peterson cancel the workshop,
you have the right to a full refund and/or to apply your credit to a future event.
If a workshop is cancelled due to weather, I will move the workshop to a future date and encourage participants to attend a future workshop as I have already incurred processing costs for this event-unless of course you cannot attend, you may receive a full refund.
If you are no longer able to attend your space that you paid for-for personal reasons on your end-, you can apply your credit to a future workshop, session, to another person, or retreat credit.
For retreats:
CANCELLATIONS
- 61+ days from the retreat start date: Fully Refundable, free cancellation
- 41-60 days from the retreat start date: If you have already paid the full payment, you will receive a refund minus 30% admin fee. You can choose to reschedule your retreat to another date that suits you better in the future, without penalty and receive full credit for the amount you paid as a transferrable retreat credit.
- 0-40 days from the retreat start date: The booking at this stage is non-refundable.
- Get in touch early if you need to cancel for whatever reason. I will do my best to re-sell your place, in which case, I will be more than happy to give you a refund, minus 30% admin fee.
Covid cancellation policy: If you cancel due to covid 7-14 days within the retreat start date you receive a credit for what you have paid towards a future retreat. In the event I am able to fill your space (this cannot be guaranteed) I will refund what you have paid. Otherwise you can use the credit for what you paid for a future retreat.
For 1:1 Coaching Sessions:
If you cancel an appointment or session with less than 24 hours notice, you are responsible for payment of that session and/or the loss of the scheduled time. Of course I extend flexibility for emergency circumstances such as illness, Covid, family emergency, etc.
If I, Michelle Peterson, arrive at the session late, I will provide the agreed upon amount of time to the session. If I am on time and you, the client, call in late to the session, the session will end at the agreed upon and scheduled time regardless of when the session begins. This is to ensure that I can keep to a schedule for other clients.
Pre-paid month to month agreements and/or packages of hours are not eligible for refunds as long
as Michelle Peterson agrees to continue providing session services.
Your signature on the Agreement indicates full understanding and agreement with the information outlined above.